Terms & Conditions
At SnowandSun.co.uk we pride ourselves on our five star customer service putting our customer relationship and satisfaction top of our priorities.
We offer FREE UK delivery on all items and offer a full 7 Day Money Back Guarantee.
7 Day Money Back Guarantee
Return products in the same conditions as received within 7 days of your receipt of the goods for a full refund or exchange for another product.
Terms & Conditions
1. PUTTING OUR ARRANGEMENT IN PLACE
1.1 In this Agreement, we are SnowandSun, 22 Roundhill, Market Harborough, Leicesterhsire LE16 8FZ, UK, and you are the person detailed on the Order Forms.
1.2 Our Agreement is made on the date of purchase.
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
2. MAKING YOUR CHOICE AND ORDERING
2.1 Peruse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.
3. WHAT HAPPENS NEXT
3.1 If your chosen products are in stock your Order will be processed and despatched.
3.2 Should you not receive your chosen products within 8 to 10 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of:
3.2.1 cancelling your order whereupon we will refund the Price you paid or
3.2.2 requesting that we despatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or
3.2.3 wanting a further agreed time period after which if your chosen products have not been received then options 3.2.1 or 3.2.2 will be available to you. 3.3 Should you choose option 3.2.1 then your refund will be made to the credit card you used for purchase.
4. IF YOU ARE NOT SATISFIED
4.1. You may return the products to us at your own expense, whereupon a full refund will be made as described in 3.2 above provided that the products are returned in the same conditions as received within 7 days of your receipt of the goods for a full refund. Anything received after 7 days will be sent back to the customer (at the customers cost), as we no longer accept returns after 7 days (UK Mainland only).
4.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory from you, there is only 7 days for this action.
4.3 Faulty or damaged goods should be returned within 7 days and a refund will be issued on inspection of the goods.
5. BASIS OF SALE
5.1 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
5.2 No variation to this Agreement shall be binding unless agreed in writing by us.
5.3 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
5.4 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
5.5 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
5.6 The pictures may not be a true representation of the item, and colours may vary in certain cases.
6. PRICE OF THE GOODS
6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.
6.2 The price is inclusive of any payable value added tax in the UK.
7. RISK AND PROPERTY
7.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
7.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
8.1 We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
8.2 You warrant that the information entered onto the Order Form is true.
8.3 Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.
9. FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
9.1 Act of God explosion flood tempest fire or accident;
9.2 war or threat of war sabotage insurrection civil disturbance or requisition;
9.3 acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
9.4 import or export regulations or embargoes;
9.5 strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);
9.6 power failure or breakdown in machinery.
10.1 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
10.2 The Contract shall be governed by the laws of England.
11. WHOLE AGREEMENT
The terms and conditions set out in this Agreement represents the entire Agreement.
We may have the occasion to collect information in regards to your computer for our services. The information is gained in a statistical manner for our use on our site.
Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.
Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you.
You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies.
We only store customer data for the purposes of fulfilling orders received on this website and for informing you of any promotional offers or information concerning your order at snowandsun.co.uk. We will not pass on any details to third party websites for any reason. Customer records are stored on our secure website database indefinitely unless you express in writing that you want the customer data we hold on you removed.